Managing Orders & Ratings
A smooth order process leads to happy customers and 5-star reviews. Here's how to master it.
When a new order comes in, you'll receive a notification. Respond as quickly as possible to confirm the order. A fast response time improves your cook score and customer confidence.
Keep your customers in the loop. Use the built-in chat to let them know when you've started cooking and when the order is out for delivery. Good communication prevents issues.
Your food should arrive looking as good as it tastes. Use sturdy, secure containers to prevent spills. A well-packaged meal shows professionalism and care.
After a successful delivery, don't be afraid to politely ask your customer to leave a review. Positive reviews are essential for building your reputation and attracting new customers.
The Golden Rule
Always deliver on what you promise. If your dish is described as 'extra spicy,' make sure it is. Consistency and honesty are the foundation of a great reputation.